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Frequently Asked Questions

Q: How Long Will It Take For My Order To Arrive?

A: Standard Shipping Times

US and Canada: 5 - 15 days*

Australia and New Zealand: ​7 - 19 days*

Europe**: 9 - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!

  •  The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.

  • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

  • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.


Q: Where Is My Tracking Number? 

A: You will receive an e-mail with all your required tracking numbers once your items have been shipped.

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Please feel free contact us at


Q: What Payment Methods Do You Accept?

A: We accept all major Credit Cards: American Express, Visa, and MasterCard. When you view your card/bank statement the transaction will appear as: Gymnatics for all transactions.


Q: When Am I Charged For My Order?

A: To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping. We cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.


Q: What Currency Are Your Prices Stated In? 

A: All payments are in USD. Paying in local currency​ means your home​ bank handles the currency conversion; they will convert the currency​ from USD to Local currency for you.


Q: Sales TAX

A: All taxes are included in our pricing.


Q: Is Your Site Safe And Secure?

Yes! We want to keep you and your personal information safe. The Solution to this problem is to encrypt your sensitive data for transmission. Secure Sockts Layer (SSL) was created for this very purpose. SSL uses complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.


If you have any questions or feedback we would love to hear from you! Please contact us at